Booking terms

Last updated: October 2026

1. Your fixed price

Your price is fixed for the items, stairs and access you tell us about when you book. If there is more to move, or the access is different from what you told us, extra time on the day is charged at £100 per hour. We will always tell you and agree it with you before doing any extra work.

No hidden fees. Apart from your quoted price and any extra time set out in these terms (charged at £100 per hour), we don't add any other charges. There are no booking or admin fees, no fuel surcharges, and no charges for blankets, wrapping, taking beds apart, or the stairs and lifts you told us about.

If you have less to move than you told us, please let us know before your move and we will review your price.

2. Deposit and payment

• To secure your date, you pay a deposit of £75 online by card. Your booking is confirmed once the deposit is paid.
• The deposit comes off your final price. The rest is paid on the day of your move, before unloading, unless we agree otherwise.

3. Cancelling your move

• More than 7 days before your move: we refund your deposit in full.
• 7 days or less before your move: your deposit is non-refundable, because we will have turned other work away for your date.

Please tell us by phone, WhatsApp or email as soon as you know. The notice period is counted from when we receive your message.

4. Changing your date

• More than 7 days' notice: you can move your booking to a new date once, free of charge, as long as we have availability. Your deposit carries over.
• 7 days or less: a date change is treated as a cancellation. We may, at our discretion, move your deposit to a new date.

5. If we have to cancel

If we can't carry out your move for any reason, you will get your deposit back in full.

6. Access, parking and photos

• Please tell us about stairs, lifts, narrow hallways and how far the van can park from your door when you book.
• After booking, please send us photos of the parking, entrances, stairs and any very large items on WhatsApp (07745 361424). It helps us bring the right equipment and avoid surprises.
• Please arrange any parking permits or bay suspensions needed at both addresses. Parking fines caused by a lack of permit are your responsibility.
• If we can't move an item safely (for example, it doesn't fit through a doorway), we will talk to you about options. We won't force items through spaces that could cause damage or injury.

7. On the day

• Please have everything packed and ready, unless you booked our packing service.
• Keep money, jewellery, important documents and medication with you. We don't move these.
• We take beds apart and put them back together as standard. We don't take apart or rebuild wardrobes (including flat-pack ones). If a wardrobe won't fit through the doors whole, please have it taken apart before moving day.
• We can't move dangerous or illegal items, such as gas bottles, fuel, chemicals or anything flammable.
• If we're delayed because keys aren't available or the property isn't ready, extra time may be charged at £100 per hour.

8. Damage and claims

We are fully insured and take great care with your belongings. If anything is damaged or missing, please tell us within 7 days of your move, with photos, so we can look into it. We can't be responsible for items you packed yourself unless the box shows obvious damage from handling, or for existing faults or wear.

9. Your legal rights

These terms don't affect your statutory rights. If you booked online, you may have a legal right to cancel under the Consumer Contracts Regulations. For example, you may be able to cancel within 14 days of booking, as long as your move hasn't already taken place.

10. Questions

Call or WhatsApp 07745 361424 or email agremovalsltduk@gmail.com. See our privacy policy for how we look after your information.